Q:  I do not have my password or login information.  Where can I get it?

A:  You should have received two separate e-mails. One will contain your user name information. The other will contain your password. If these e-mails are not in your inbox, try looking in your “junk” or “spam” folders. Some e-mail programs automatically route unknown e-mails to those folders. If you still can't locate these e-mails, please contact the Providence Health Plans Sales Team at 503-574-6300 or toll free at 877-245-4077.

Q:  I am having trouble logging in.  I have my user name and password, but it’s not working.

A:  Try using the “copy and paste” functions to copy your user name and password information from your original e-mails. Your user name should be your FIRST NAME and LAST NAME with no spaces. Copying directly from your e-mail will help if there was a typo or other transcription error.

If your browser is “auto-completing” your user name and password entry, try entering them directly or copying the information from your original e-mails.

You should also make sure that your computer meets the system requirements for this portion of the site:

If you are still having problems logging in, please contact the Providence Health Plans Sales Team at 503-574-6300 or toll free at 877-245-4077.

Q:  I can’t get the “forgot my password” link to work.  I’ve lost my original e-mails, and I have no idea what my password is.

A:  The “forgot my password” link only works after you have successfully logged in once. If you have logged in before and you are trying to use that link, be sure to check your “junk” or “spam” folders in case the e-mail has been routed there. Please note that the e-mail containing your password/password reminder can take as long as thirty minutes to arrive.

If you have not logged in before and you cannot find your original user name and password e-mails, please contact the Providence Health Plans Sales Team at 503-574-6300 or toll free at 877-245-4077.

Q:  I am confident that I am using the correct user name and password and the system seems to accept it, but there are strange pauses and things don’t work as expected.

A:  Providence strives to keep all online systems up-to-date and as compatible as possible with the wide variety of browsers and platforms that our customers are using, but you may experience issues with some browsers.

Providence Health Plans’ system works particularly well with Internet Explorer. For Mac users, there are known issues using Safari and, until those can be resolved, we encourage the use of Mozilla Firefox (downloadable for free at http://www.mozilla.com/en-US/firefox/ ).

Q:  I can log in, but I can’t pay my bill or finish some other transaction.

A:  Contact your Membership Accounting Representative. You can find this contact information on your Home Page.

Q:  What are the system requirements to use eBill/eEnroll application?

Still need Technical Support?

Please e-mail Providence Health Plans at phphelpdesk@providence.org or call Providence Health Plans at 503-574-7316.